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Self-Hosted Customer Support Issue Tracking Help Desk AI Analytics Customer Feedback Product Management Voice of CustomerStars
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ABC User Feedback
One board holds every piece of customer feedback, from app store reviews to survey answers, and turns the repeating ones into tracked issues. Each project defines channels like App Review, VOC, or Survey with custom fields for text, numbers, dates, selects, images, and AI-generated values. The feedback table filters by keyword, date, and field, expands rows for detail, and exports results when a report is due. Issues carry status labels and appear in a kanban or list view, with ticket links that point to Jira or another tracker. A dashboard charts feedback and issue trends over any date range, with counters for today and yesterday. The AI field can summarize, translate, or score sentiment on incoming messages, and issue recommendation suggests where a new message belongs, with token usage limits and notifications to cap spending. Webhooks announce events to other systems, API keys let apps submit feedback directly, and role-based access limits what each member can do. Members join by email invitation, and single sign-on connects an existing identity provider. A CLI starts the full stack, and optional OpenSearch improves search and AI accuracy. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache-2.0 licensed.
Benefits
- One Inbox For Every Channel
- Reviews, support messages, and survey replies flow into separate channels with their own fields, so teams read all customer voices in one place instead of many spreadsheets.
- Group Feedback Into Tracked Issues
- Attach repeated complaints to an issue, follow its status on a kanban board, and see how many reports each problem has gathered before choosing what to fix.
- Let AI Do The First Read
- Summaries, translations, sentiment labels, and issue suggestions run on incoming feedback, and token thresholds and usage alerts keep monthly model costs under control.
- Connect Existing Tools And Logins
- API keys, webhooks, Jira-style ticket links, and single sign-on let the platform fit into current apps, issue trackers, and company identity systems without rework.
Features
- Custom Channels And Fields
- Define channels for each feedback source and add typed fields with options, read-only flags, and status settings, then preview the submission form.
- Issue Kanban And List
- Switch between kanban columns and a list for issues, filter by date, and create issues by hand or from feedback rows.
- Trend Dashboard
- View total and daily feedback counts, issue counters, and trend charts by category across a chosen date range, with selectable widgets.
- Generative AI Settings
- Configure AI providers, field templates, and issue recommendation, then watch token usage against a monthly threshold with notification levels.
- Roles And Project Members
- Invite members by email, assign roles, manage several projects, and issue API keys for each project from the settings pages.