GLPI combines helpdesk ticketing, hardware inventory, license compliance, CMDB, and project management in a single PHP application with over 6,200 GitHub stars and 500,000+ Docker pulls, offering a unified ITSM platform that replaces ServiceNow, Freshservice, and ManageEngine without per-agent pricing. The ITIL-aligned service desk handles incidents, problems, changes, and service requests with configurable SLA management, approval workflows, satisfaction surveys, and business rules that automate ticket routing, escalation, and categorization. Native dynamic inventory through the GLPI Agent discovers Windows, Linux, and macOS endpoints with deep hardware profiling, while network discovery scans switches, printers, and infrastructure devices automatically. Software and license management tracks per-user and per-core license allocations with compliance reporting, expiration alerts, and financial cost tracking across the asset lifecycle from purchase through depreciation to disposal. Data center infrastructure management provides rack visualization with U-level positioning, PDU tracking, and connection mapping. The integrated forms editor builds custom request portals for end-users, while the self-service portal lets users submit tickets, browse the service catalog, and reserve assets. Webhooks trigger external HTTP calls on events, and the High-Level REST API v2 exposes every resource for automation. A plugin marketplace offers 90+ extensions for monitoring integration, advanced reporting, and authentication. Deploy via Docker with the glpi/glpi image alongside MySQL. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPLv3 licensed.

Email-driven ticketing for IT, support, and operations teams: Request Tracker turns every message sent to support@, helpdesk@, or security@ into a tracked ticket with an owner, a priority, a due date, and a complete audit trail. Staff reply to customers and comment privately to colleagues from the web interface or straight from their inbox, while requestors follow their own tickets in a self-service portal. Lifecycles built in a visual editor define custom statuses, transitions, and rights per queue, and scrips fire notifications or automated actions whenever a ticket changes. Service level agreements honor business hours, escalations trigger as deadlines approach, and scheduled tickets recreate recurring chores such as monthly patch windows. A transaction query builder, saved searches, charts, and drag-and-drop dashboards turn ticket history into reports that export to CSV or arrive by email on a schedule. Asset catalogs track laptops, licenses, and servers beside the tickets that mention them, and an Articles knowledge base feeds canned answers into replies. Time worked is logged per ticket with a My Week timesheet, approvals route sensitive requests to the right people, and PGP or S/MIME protects email in both directions. A REST2 API, a command-line client, and more than 400 extensions connect RT to the rest of your tooling. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-2.0 licensed.

With nearly 3,900 GitHub stars, over 1,800 forks, and continuous development since 2013 culminating in the v1.18.4 release in June 2026, osTicket remains one of the most deployed open-source help desk systems worldwide, trusted by organizations from small businesses to universities and government agencies. The PHP backend on Apache or IIS with MySQL stores every ticket, response, and attachment while the web interface provides separate agent and customer portal views with role-based access control across departments, teams, and individual agents. Customers submit tickets through web forms, email piping, or phone-entry by agents, and configurable ticket filters automatically route incoming requests to the correct department, assign agents or teams, set priority levels, apply SLA plans, and trigger canned responses based on matching criteria including custom field values. Agent collision avoidance locks tickets during response composition to prevent duplicate replies, while SLA plans with business hour schedules track due dates and escalate overdue tickets automatically. Custom forms and fields let organizations capture structured data specific to each help topic — from IT asset tags to billing account numbers — with configurable required and internal-only visibility. The advanced search system with saved queries and CSV export enables reporting across all ticket metadata and custom fields. The customer portal provides ticket tracking, profile management, and knowledge base access. OAuth2 plugin support enables modern email authentication with Microsoft 365 and Google. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-2.0 licensed.

A deliberately simple ticketing system standing in for both Zendesk and Jira: Peppermint handles internal staff requests and external customer support alike. The stack is modern full-stack TypeScript: Next.js and React over Prisma and PostgreSQL, which makes it light to run and approachable for developers extending it. Ticket creation is straightforward - a markdown editor with file uploads, assignment, status tracking, and a logical workflow that new agents grasp without a manual. Mailbox integration converts email into tickets automatically: configure SMTP/IMAP per mailbox and incoming messages become trackable tickets. Each client accumulates an interaction history, giving agents context on every past request before replying. Two touches distinguish it from bare-bones ticketing: a built-in markdown notebook with todo lists for internal documentation and knowledge sharing, and OIDC authentication so agents sign in through your existing identity provider - Keycloak, Okta, Authentik, or Azure AD. Configurable webhooks and email notifications push ticket events to third-party services. The UI is responsive from mobile to 4K, and everything works fully offline in air-gapped environments. Docker-native and scalable via Kubernetes, with an active community of 3,000+ GitHub stargazers.

Small MSPs waste thousands of dollars annually on overlapping subscriptions for documentation, ticketing, and billing tools that don't talk to each other. ITFlow replaces that fragmented stack with a unified platform where client contacts, locations, vendors, computer assets, software licenses, domains, SSL certificates, passwords, and documents all live under one roof. The AES-encrypted password vault stores credentials with organized access controls, and domain plus SSL certificate tracking generates automated renewal alerts before expiration disrupts client services. Ticketing supports creation, prioritization, assignment, and SLA tracking, with a client portal where customers submit tickets, view invoices, approve quotes, and access their own documentation independently. The accounting module covers the full lifecycle: quotes, recurring billing, expense tracking, Stripe payment processing, and financial dashboards showing revenue and outstanding balances at a glance. AI integration through Ollama, LocalAI, or ChatGPT accelerates documentation writing and ticket responses directly within the interface. The modular architecture lets you enable only what you need, sidestepping the bloat of enterprise PSA platforms designed for organizations ten times your size. With stable releases since 2025 and zero per-user licensing, ITFlow removes the escalating costs that make commercial PSA tools unsustainable for growing teams. The PHP application deploys with MariaDB and Nginx, ready for production in minutes.

Trusted by thousands of organizations worldwide with over 14,700 GitHub stars, Snipe-IT has been the gold standard in open-source IT asset management since 2013. Built on Laravel 12 with PHP 8.2+, it provides a comprehensive web-based platform for tracking every physical and digital asset in your organization — from laptops and servers to software licenses, accessories, consumables, and components. The check-in/check-out system assigns assets to users with full audit trails, digital signature acceptance, and automated email notifications for checkouts, approaching deadlines, expiring warranties, and low inventory. License management handles multi-seat software with seat-by-seat tracking, compliance monitoring, and expiration alerts. Custom fields let you capture organization-specific metadata, while the advanced search engine supports logical operators including and/or conditions, exact matching with is:value, fuzzy exclusions with not:value, and null checks. SCIM 2.0 integration synchronizes users, groups, locations, companies, and managers from identity providers like Azure Entra ID and Okta. Enterprise authentication supports LDAP, Active Directory, Google Secure LDAP, and SAML 2.0 single sign-on. The reporting dashboard generates custom asset reports with saved templates, depreciation schedules, and audit logs. QR code labels enable instant mobile asset lookup via barcode scanners. The full-featured JSON REST API powers custom integrations, with community-built SDKs, MCP servers, and third-party mobile apps including SnipeMate and Snipe-Scan. Deploy via Docker Compose with MariaDB 11 in minutes. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

Ralph tracks thousands of assets across data centers and back offices through a unified CMDB, DCIM, and asset management platform, providing the same capabilities as ServiceNow, Device42, and Sunbird dcTrack without per-asset licensing fees. Used by Allegro in production and backed by over 2,500 GitHub stars, it is built on Python 3 with Django and Django REST Framework. Interactive data center floor plans support drag-and-drop rack placement, front and rear rack views showing U-level asset positioning, power consumption tracking per PDU, and ethernet and fiber connection mapping. The back office module manages laptops, desktops, printers, mobile phones, and accessories with user assignment tracking, warehouse inventory, stock-taking audits, and automated loan workflows. IP address management handles network environments with DHCP and DNS integration alongside network topology visualization. Software license tracking monitors per-user and per-core allocations with usage calculations, compliance reporting, and expiration alerts, while vendor support contracts track SLA agreements and warranty renewal dates. The transitions system automates asset lifecycle processes through configurable workflows that trigger HTTP webhooks, custom Python scripts, email notifications, and Puppet and Ansible configuration management integration. Custom fields extend the data model with text, numbers, dates, choices, and URLs per asset type, accessible via the REST API. Multi-tenant architecture organizes assets by regions, data centers, service environments, and business units. Deploy via Docker with the allegro/ralph image alongside MySQL and Redis. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache 2.0 licensed.

With over 3,200 GitHub stars, 900 forks, and backing from the team behind ERPNext, Frappe Helpdesk delivers a modern, streamlined alternative to Zendesk and Freshdesk with unlimited agents, no per-seat pricing, and full source code access under the AGPL-3.0 license. Built on the Frappe Framework with a Python backend and Vue 3 frontend using Frappe UI, the application collects customer inquiries from email, web forms, and the customer portal into a centralized ticketing queue with complete conversation history and threaded replies. Customizable SLA rules define response and resolution timelines by ticket type or team, triggering automatic alerts and escalations when deadlines approach or are missed. Assignment rules route incoming tickets to the appropriate agents based on priority, issue type, or workload balancing, while manual reassignment and transfer between teams remains available at any time. The customer self-service portal lets users submit tickets, track status, and search a knowledge base of published help articles that reduce repetitive support requests. Agents access saved reply templates for consistent, rapid responses to common queries. Custom fields, configurable workflows, and saved views adapt the interface to match each organization's support process. Real-time updates via WebSocket push ticket changes instantly to all connected agents. The PWA-compatible interface provides mobile access without a native app. Frappe Framework compatibility spans versions 15 and 16. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

For teams that answer customers by email, UVdesk is a free, self-hosted helpdesk that keeps every conversation in one shared queue. Customers have three ways in: a connected mailbox, the support portal, or a public ticket link that opens a conversation without a login. Gmail, Yahoo, Outlook, or any IMAP mailbox can feed the queue, with no limit on how many. Agents work in a threaded ticket view, where they reply, forward to a colleague, leave private notes, add collaborators, and pin important messages. Saved replies answer repeat questions, and prepared responses set a status, tag, priority, or assignment from the ticket footer. Administrators route work through groups and teams, and agent privileges decide which tickets each person may see. Workflows run events, conditions, and actions in the background, while spam settings reject senders by address, domain, or IP. A knowledge base of folders, categories, and articles, with revision history and related articles, lets customers find answers without writing in. Customers can rate the support they received, and the Kudos report lists those ratings by agent, group, team, type, priority, customer, or source. Portal branding covers a logo, brand colors, a tag line, and custom CSS and JavaScript. The community edition places no cap on agents, groups, teams, customers, or tickets. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. OSL-3.0 licensed.

With 5,700+ GitHub stars and over a decade of active development since 2012, Zammad is the open-source helpdesk platform that unifies every customer communication channel — email, live chat, telephone, WhatsApp, Telegram, Facebook, SMS, and web forms — into a single ticket management interface backed by PostgreSQL, Elasticsearch, and Redis. Version 7.0 introduced native AI features including automated ticket categorization, priority assignment, and title rewriting via AI agents that plug into triggers, macros, and scheduler jobs, plus one-click AI ticket summaries and a writing assistant — all configurable with your choice of LLM provider: OpenAI, Anthropic, Mistral AI, Azure AI, Ollama for local models, or any custom OpenAI-compatible endpoint with full audit logging of every AI action. Define service level agreements with first response, update, and solution time tracking tied to business hours calendars, with automatic escalation notifications. The knowledge base provides multilingual FAQ management with internal and public visibility. Core workflows enable dynamic ticket masks with conditional field dependencies per group. Text modules let agents insert predefined responses via the double-colon shortcut, while macros execute multi-step actions with one click. Security includes two-factor authentication, S/MIME and PGP email encryption, and single sign-on via SAML or OpenID Connect. Integrations connect to GitHub, GitLab, Microsoft 365, LDAP with nested group support, and Exchange. Deploy via Docker Compose, Kubernetes with the official Helm chart, or DEB/RPM packages. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPLv3 licensed.

Unpatched Linux servers expose production environments to critical vulnerabilities, and PatchMon eliminates that blind spot by centralizing package telemetry, security advisory tracking, and automated update orchestration across your entire fleet. Administrators can inspect pending updates across APT, DNF, YUM, APK, Pacman, Zypper, FreeBSD pkg, Windows Update, and winget from one unified queue without opening inbound firewall ports on monitored hosts. Before touching production workloads, operators run dry-run validations to preview exact package transactions, enforce multi-user approval workflows, and schedule rollouts during fixed maintenance windows. During execution, live agent output streams directly to the browser over WebSocket so engineers can watch progress in real time or halt a problematic upgrade mid-flight. Beyond package updates, the platform runs OpenSCAP CIS benchmark and Docker Bench security assessments, inventories running containers and outdated base images, and routes host-down or threshold alerts to Slack, Discord, Microsoft Teams, ntfy, or email. Built-in browser SSH and Apache Guacamole RDP terminals let teams troubleshoot machines directly through the outbound agent tunnel with role-based access control and OIDC single sign-on. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

Shelf answers the three questions every equipment manager dreads — who has it, where is it, and when is it coming back — using QR-code-first tracking where every asset gets a unique scannable label, every handover is logged with timestamps and e-signed custody agreements, and every scan captures GPS coordinates displayed on a map. Built on React Router 7 with React 19, TypeScript 5, Prisma 6 ORM, and Tailwind CSS 3 with Radix UI components, the platform generates QR codes and barcodes (Code128, Code39, Datamatrix) printable on DYMO, Brother, and Zebra label printers. The custody system records every handover with user details and generates PDF custody agreements with e-signatures for high-value items, while a complete audit trail tracks responsibility from check-out to return. The visual booking calendar prevents double-bookings automatically, supports partial check-outs and returns with segmented lifecycle bars, and handles quantity-tracked consumables alongside individually serialized equipment. Asset Models enable bulk creation of identical items with shared defaults while maintaining individual QR codes and custody histories. Location tracking displays last-scanned GPS coordinates on MapTiler maps. Supabase Auth provides email and SSO authentication, pg-boss handles background job queuing, and Nodemailer delivers SMTP email. The Shelf Companion app on iOS and Android enables field scanning and bookings. Export Asset Inventory, Asset Distribution, and Custody Snapshot reports for compliance. Deploy via Docker with PostgreSQL and Supabase. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL v3.0 licensed.