With nearly 3,900 GitHub stars, over 1,800 forks, and continuous development since 2013 culminating in the v1.18.4 release in June 2026, osTicket remains one of the most deployed open-source help desk systems worldwide, trusted by organizations from small businesses to universities and government agencies. The PHP backend on Apache or IIS with MySQL stores every ticket, response, and attachment while the web interface provides separate agent and customer portal views with role-based access control across departments, teams, and individual agents. Customers submit tickets through web forms, email piping, or phone-entry by agents, and configurable ticket filters automatically route incoming requests to the correct department, assign agents or teams, set priority levels, apply SLA plans, and trigger canned responses based on matching criteria including custom field values. Agent collision avoidance locks tickets during response composition to prevent duplicate replies, while SLA plans with business hour schedules track due dates and escalate overdue tickets automatically. Custom forms and fields let organizations capture structured data specific to each help topic — from IT asset tags to billing account numbers — with configurable required and internal-only visibility. The advanced search system with saved queries and CSV export enables reporting across all ticket metadata and custom fields. The customer portal provides ticket tracking, profile management, and knowledge base access. OAuth2 plugin support enables modern email authentication with Microsoft 365 and Google. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPL-2.0 licensed.

GLPI combines helpdesk ticketing, hardware inventory, license compliance, CMDB, and project management in a single PHP application with over 6,200 GitHub stars and 500,000+ Docker pulls, offering a unified ITSM platform that replaces ServiceNow, Freshservice, and ManageEngine without per-agent pricing. The ITIL-aligned service desk handles incidents, problems, changes, and service requests with configurable SLA management, approval workflows, satisfaction surveys, and business rules that automate ticket routing, escalation, and categorization. Native dynamic inventory through the GLPI Agent discovers Windows, Linux, and macOS endpoints with deep hardware profiling, while network discovery scans switches, printers, and infrastructure devices automatically. Software and license management tracks per-user and per-core license allocations with compliance reporting, expiration alerts, and financial cost tracking across the asset lifecycle from purchase through depreciation to disposal. Data center infrastructure management provides rack visualization with U-level positioning, PDU tracking, and connection mapping. The integrated forms editor builds custom request portals for end-users, while the self-service portal lets users submit tickets, browse the service catalog, and reserve assets. Webhooks trigger external HTTP calls on events, and the High-Level REST API v2 exposes every resource for automation. A plugin marketplace offers 90+ extensions for monitoring integration, advanced reporting, and authentication. Deploy via Docker with the glpi/glpi image alongside MySQL. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. GPLv3 licensed.

Ralph tracks thousands of assets across data centers and back offices through a unified CMDB, DCIM, and asset management platform, providing the same capabilities as ServiceNow, Device42, and Sunbird dcTrack without per-asset licensing fees. Used by Allegro in production and backed by over 2,500 GitHub stars, it is built on Python 3 with Django and Django REST Framework. Interactive data center floor plans support drag-and-drop rack placement, front and rear rack views showing U-level asset positioning, power consumption tracking per PDU, and ethernet and fiber connection mapping. The back office module manages laptops, desktops, printers, mobile phones, and accessories with user assignment tracking, warehouse inventory, stock-taking audits, and automated loan workflows. IP address management handles network environments with DHCP and DNS integration alongside network topology visualization. Software license tracking monitors per-user and per-core allocations with usage calculations, compliance reporting, and expiration alerts, while vendor support contracts track SLA agreements and warranty renewal dates. The transitions system automates asset lifecycle processes through configurable workflows that trigger HTTP webhooks, custom Python scripts, email notifications, and Puppet and Ansible configuration management integration. Custom fields extend the data model with text, numbers, dates, choices, and URLs per asset type, accessible via the REST API. Multi-tenant architecture organizes assets by regions, data centers, service environments, and business units. Deploy via Docker with the allegro/ralph image alongside MySQL and Redis. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. Apache 2.0 licensed.