LibreDesk unifies live chat, email, and future channel integrations into a single agent inbox where every customer conversation converges regardless of origin, replacing per-seat-priced tools like Zendesk, Intercom, and Freshdesk with a zero-cost alternative that has surpassed 2,000 GitHub stars. Built on a Go backend with a Vue.js 3 and ShadcN UI frontend, it ships as a single binary requiring only PostgreSQL and Redis. The embeddable live chat widget drops onto any website with a snippet, while the AI assistant handles initial customer queries using answers grounded in your knowledge base before escalating to human agents when needed. Agent copilot drafts replies, summarizes conversation threads, and rewrites messages for tone adjustment directly within the inbox interface. Automation rules trigger on conversation events to tag, assign, and route tickets based on configurable conditions, while auto-assignment distributes workload by agent capacity or custom criteria. SLA management tracks response and resolution time targets with breach notifications, and automated CSAT surveys measure satisfaction after conversation closure. Macros save frequently sent responses as reusable templates that simultaneously set tags and assign conversations. Role-based access control provides granular per-action permissions for teams and individual agents, and SSO supports Google, Microsoft, and any OIDC provider. The HTTP/JSON API and webhook system enable custom integrations with external tools. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. AGPL-3.0 licensed.

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