Django Helpdesk is a complete support ticketing system that gives a small business one shared place to receive, assign, and resolve customer requests. Customers write to a support address and each incoming email becomes a ticket in the right queue, with replies threading back into the same conversation. Queues separate products, departments, or clients, and each queue can poll its own mailbox and carry its own settings. The staff dashboard surfaces unassigned tickets the moment they land, and agents claim work, reassign it, or hand it to a teammate. Every ticket holds its follow-up history, attachments, priority, due date, and custom fields your team adds for the details generic forms miss. Duplicate reports merge into a single ticket, and saved searches keep recurring questions one click away. Customers help themselves first through the built-in knowledgebase, then submit and track their own requests in a portal that hides internal notes. A REST API creates and updates tickets from other systems, and webhooks push ticket events into chat tools, CRMs, or billing scripts. An embeddable iframe form drops ticket submission into any existing website, and spam filtering keeps junk out of the queue. Running on a dedicated VPS on RepoCloud with guaranteed CPU, RAM, and SSD, full root SSH access, and a browser serial console. BSD-3-Clause licensed.