A deliberately simple ticketing system standing in for both Zendesk and Jira: Peppermint handles internal staff requests and external customer support alike. The stack is modern full-stack TypeScript: Next.js and React over Prisma and PostgreSQL, which makes it light to run and approachable for developers extending it. Ticket creation is straightforward - a markdown editor with file uploads, assignment, status tracking, and a logical workflow that new agents grasp without a manual. Mailbox integration converts email into tickets automatically: configure SMTP/IMAP per mailbox and incoming messages become trackable tickets. Each client accumulates an interaction history, giving agents context on every past request before replying. Two touches distinguish it from bare-bones ticketing: a built-in markdown notebook with todo lists for internal documentation and knowledge sharing, and OIDC authentication so agents sign in through your existing identity provider - Keycloak, Okta, Authentik, or Azure AD. Configurable webhooks and email notifications push ticket events to third-party services. The UI is responsive from mobile to 4K, and everything works fully offline in air-gapped environments. Docker-native and scalable via Kubernetes, with an active community of 3,000+ GitHub stargazers.

Nearly two decades running engineering organizations: Redmine is the veteran open-source project management and issue tracker, a Ruby on Rails application (GPLv2) still in active development. Its core strength is configurability: define your own trackers (bug, feature, task, or anything else), issue statuses, and role-based workflows that control exactly which transitions each role may perform, then extend records with custom fields of every type. Issues support subtasks, relations (blocks, precedes, duplicates), watchers, categories, and full journaled history, with saved custom queries and cross-project filtering for slicing the backlog any way you need. Around the tracker sit Gantt charts and calendars, a roadmap driven by versions, per-project wikis, forums, news, and document repositories, plus time tracking with estimated versus spent hours and activity-based reporting. Multi-project support runs deep - subprojects, per-project modules, and granular role-based permissions - and repository integration (Git, Subversion, Mercurial) links commits to issues automatically. Email notifications, inbound email-to-issue creation, LDAP authentication, a REST API, and a large plugin and theme ecosystem round it out. Recent 6.x releases brought substantial query and rendering optimizations. Self-hosting keeps your entire project history in your own database, free of per-seat licensing.